We’re working to make sure we’re ready and prepared when the time comes to open our doors again. When the situation allows it, we want to welcome you with all possible guarantees that your experience will be both safe and unforgettable.
For now, we are planning to reopen on 1 August 2020. We look forward to seeing you!
To make sure you can travel without worries, we’ve implemented a series of measures covering both bookings and safety:
If you already have a booking with us, don’t cancel. Postpone your trip and you can enjoy your holiday when it suits you best.
And if you haven’t booked yet, don’t worry. Make your booking and you can change your arrival date if you need to.
In either case, you can use your booking through the end of 2021 (without any sort of surcharge - see conditions).
We make it easy. Contact us and we’ll explain all the details.
You can cancel your booking at no charge, with absolutely no commitment. You can cancel any time up to 24 hours prior to arrival (no additional charge). Book now, worry free.
We’re here to help you with our central booking service. If you have any questions, doubts or need to get in touch with us, don’t hesitate to contact us by email at: firstname.lastname@example.org
Guests who book directly through our website or central booking service (email@example.com) get a series of special courtesy services:
We offer courtesy transfer service to the main public transport points in the area. Ask reception for conditions.
Early Check-in / Late Check-out
Guests who want to check in early (from 10 am) or check out late (until 6 pm) can request this service at reception (subject to availability).
Receiving and storing luggage
Guests who don’t want to travel with their luggage can send it to us and we will receive and store it for free (notify reception beforehand).
Upgrade to Premium Room
Get an upgrade of your room type to a Premium Room (with best views). Subject to availability.
Right now, get up to 25% off your bookings*
*on bookings of at least 7 nights. Check out the rest of our discounts and deals, depending on the season and number of nights.
We’re currently reviewing all safety protocols to protect our guests, team and suppliers.
Making sure our spaces are safe, healthy and clean for our guests, visitors and colleagues is always a priority. We’re committed to maintaining the very highest standards of cleanliness, now more than ever!
Here are some of the measures we’ve implemented:
All our facilities and products comply with safety and hygiene protocols established in the hygiene/health risk-reduction measures published by CEHAT -ITH (Spanish Confederation of Hotels and Tourist Accommodation - Hotel Technology Institute). Download this document to learn about it.
For everyone’s safety, we recommend using gloves, a mask and hand sanitiser.
We’ve limited capacity and ask guests to keep a safe distance from each other.
We recommend using a card and/or your phone to pay.